This Privacy Policy explains how ScaleCloudX FZCO ("ScaleCloudX", "we", "us", or "our"), headquartered at Dubai Internet City, Dubai, UAE, collects, uses, processes, stores, and protects personal data when you visit our website (scalecloudx.com), engage with our cloud services, attend our events, or contact our team.
We are committed to protecting your privacy and complying with applicable data protection laws including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (UAE PDPL), the General Data Protection Regulation (GDPR) for EU/EEA individuals, and other applicable GCC regional data protection regulations.
We collect the following categories of personal data:
Name, job title, company name, work email address, phone number, and any information you voluntarily provide when completing our contact forms, requesting consultations, registering for events, or applying for careers.
IP address, browser type, device type, pages visited, time spent on pages, referral URLs, and general geographic location (country/city level) collected automatically via cookies and analytics tools when you visit our website.
Records of your enquiries, correspondence with our team via email or WhatsApp, event registration details, and marketing preferences (newsletter subscriptions, event notifications).
Technical information about your cloud environment, architecture documentation, and project-specific data shared during consultancy or managed services engagements β governed by separate Data Processing Agreements (DPAs).
We use your personal data for the following purposes:
ScaleCloudX stores business contact and operational data on cloud infrastructure located primarily within the UAE and GCC region, consistent with our commitment to GCC data sovereignty principles. We use enterprise cloud services from authorised providers with UAE or GCC-region infrastructure.
For client cloud environment data handled under consulting or managed services contracts, all data processing occurs in accordance with client-specified data residency requirements and the terms of the applicable Data Processing Agreement.
We do not sell your personal data. We share data only with:
Under the UAE PDPL and applicable GCC regulations, you have the right to:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where no legal basis exists for retention.
Object to processing of your data for direct marketing at any time.
Receive your data in a structured, machine-readable format.
Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us at privacy@scalecloudx.com. We will respond within 30 days as required by UAE PDPL.
Our website uses essential cookies (required for site functionality), analytics cookies (to understand visitor behaviour β Google Analytics), and marketing cookies (to measure campaign effectiveness). You can control cookie preferences through your browser settings. Essential cookies cannot be disabled as they are required for the website to function.
We retain personal data only as long as necessary: contact enquiry data for 3 years, client project data for 7 years (legal requirement), marketing consent data until withdrawn, and recruitment data for 2 years. Data is securely deleted upon expiry of the retention period.
For privacy enquiries, data subject requests, or to report a data protection concern:
This Privacy Policy was last updated in June 2026. We reserve the right to update this policy to reflect changes in UAE law, GCC regulatory requirements, or our data processing practices. Material changes will be communicated by email to registered users.